ISO9001/2000

is a Quality Management System that requires a planned comprehensive periodic audit of the Company's Management System to ensure that it is effective in operation, is meeting specified goals, and giving good service to customers. It also ensures that the suppliers we use are approved by the Company in advance in order that only the highest standard of equipment is used.

The Company is audited annually on it's systems for compliance.

ISO14001

is awarded to companies who meet the International Standard and are known as 'green' companies because they are 'environmentally friendly'.

The standard requires an Environmental Policy to be in existence within the organisation, fully supported by senior management, and outlining the policies of the company, not only to the staff but to the public.

The policy clarifies compliance with Environmental Legislation that may effect the organisation and stresses a commitment to continuous improvement. Emphasis has been placed on the policy as this provides the direction for the remainder of the Management System. For example, one of Fylde Telecom's aims is to reduce the use of paper by 50% during the next two years. This will be achieved by encouraging customers, suppliers and staff to use technology wherever possible not paper.

Investors in People

At Fylde Telecom we are committed to developing our people and believe that up-skilling our workforce is essential to maintain a high level of customer service. This commitment to training has provided Fylde Telecom with the prestigious Investors in People award.